Return Policy
At Calic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your doll, we offer a straightforward return process.
Eligibility for Returns:
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, in original condition, and with all original packaging and tags intact.
- Personalized or custom-made dolls are not eligible for return unless defective.
How to Initiate a Return:
- Contact our Customer Service team within 30 days at:
📧 [email protected]
📞 +1 (636) 843-7953 - Provide your order number and reason for the return.
- Our team will guide you through the return shipping process.
Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to the original payment method within 7-10 business days.
- Shipping fees are non-refundable.
Exchanges:
- We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items:
- If you receive a damaged or defective doll, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no extra cost.
Thank you for shopping with Calic! Your satisfaction is our priority.