Return Policy

At Calic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your doll, we offer a straightforward return process.


Eligibility for Returns:

  • Returns are accepted within 30 days of the delivery date.
  • Items must be unused, in original condition, and with all original packaging and tags intact.
  • Personalized or custom-made dolls are not eligible for return unless defective.

How to Initiate a Return:

  1. Contact our Customer Service team within 30 days at:
    📧 [email protected]
    📞 +1 (636) 843-7953
  2. Provide your order number and reason for the return.
  3. Our team will guide you through the return shipping process.

Refunds:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed back to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable.

Exchanges:

  • We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items:

  • If you receive a damaged or defective doll, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no extra cost.

Thank you for shopping with Calic! Your satisfaction is our priority.

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